Shipping policy

Shipping Policy

Thank you for shopping at SweetPawz! We're committed to getting your pet supplies to you as quickly as possible.

Processing Time All orders are processed within 5–7 business days (excluding weekends and holidays). You will receive a notification with tracking information once your order has shipped.

Shipping Rates & Delivery We currently ship to addresses within the United States only. Shipping rates are calculated at checkout based on your order total and delivery location.

Order Tracking Once your order has shipped, you'll receive an email with a tracking number so you can follow your package every step of the way.

Delays Occasionally, orders may be delayed due to high demand, weather conditions, or carrier issues. We appreciate your patience and will do our best to keep you informed.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at your earliest convenience so we can make it right.

Contact Us Have questions about your order? Reach out to our support team — we're happy to help!